Sutton Enterprises Inc.


"Sutton Enterprises provides premiere Management Consulting Services that continually exceed the clients' expectations through the implementation of proven quality assurance techniques and strategies. Sutton Enterprises is a valued partner that effectively manages and embraces change."

--Camelle Logan,
Kc Management Group

LeanEx® Peer Learning

"The biggest plus has been the practical aspects of learning Lean product development. Through the exchange, we share best practices and develop very practical examples. Also, the exercises are very focused and helpful. It has been an easy group of people to work with." -Al, Vice President of Product Development

“Very Relevant. Learning, discussing and applying these methods are made much easier with support from the group.”
–Dan Kowalik, Bretford

“Awesome meeting! I am looking forward to more.”
- John Jacqua, Bretford

“The LeanEx® sessions always energize me and give me actionable ideas that have proven to improve my service product development efforts.”
– Lewis Kennebrew, ProductSpace Solutions

Workshops

“One of the best training sessions I have ever attended.”
– Scott Nottingham

“The training was very useful.”
- A.C.K.

“Clean and efficient training”
– Workshop attendee

“The activities were very effective because they allowed us to demonstrate the knowledge we acquired. The introduction in which we stated what we wanted to learn from the course was also very effective.”
– Workshop attendee

“Taking a real-life project as an example worked very well with the group.” – Workshop attendee

“Enjoyed the hands-on with post-its & creating WBS and network diagram.”
– Workshop attendee

“I was expecting this course to be very ‘beginner level’ but was surprised to see material presented from this level up through more advanced levels. I learned some new tricks I will take with me.”
– Experienced workshop attendee participating with his team

“Great Class! Very knowledgeable instructor.”
– Workshop attendee

Acquiring Customer / Member Knowledge                       CASE STUDY

The Sutton Team believes that understanding Voice of the Customer (VOC) extends far beyond what the customer says. Through a broad array of customer inquiry techniques and environmental analysis, we seek to understand both the current and emerging operating environment of our clients and your end customers. The team takes into consideration drivers like existing and potential technologies, trends in legislation and regulations, and customer motivations and preferences. By identifying both near-term and evolving opportunities, Sutton can help your organization capture more profit and properly leverage current resources.

    What we do:
  • Help you know what you know - understanding what knowledge you already have about your customers and the business environment.
  • Map out what you don’t know – help you step outside your current perspective to expand your understanding of the customer and the gaps that exist in that knowledge.
  • Fill knowledge gaps – use a variety of customer inquiry and environmental analysis techniques to understand where customer needs are insufficiently addressed or unmet.
  • Identify opportunities – work with you to develop business opportunities to satisfy the customer’s interests and streamline your processes.

Developing New Products (NPD)                                       CASE STUDY

True progress only comes from focusing on what adds value – to your customers and your organization.

With limited resources, organizations need to pick their battles. It is a waste of time to develop a product/service "faster & cheaper" if it doesn't meet a customer need or support your business goals. The Sutton team specializes in taking a knowledge-driven, value-added approach to conceptualizing and developing new products and processes. We break our work into short increments to create usable deliverables regularly throughout the development cycle. Through diligent market assessment and business case development, we can help you from inception to successful launch of physical products as well as knowledge-based, service products and processes.

Improving Business Processes                                                        CASE STUDY

Sutton will help you focus on activities that create value and eliminate as much waste as possible. Sutton’s approach to business process improvement (BPI) is Value Stream Management (VSM). A value stream includes the specific activities required to take a particular task from inception to completion. Value stream management allows an organization to visually capture the current sequence of activities in order to identify inefficient and wasteful practices. Once the problem areas are identified and understood, the Sutton team helps develop practical, effective, and permanent solutions in order to increase time spent on things your end customer really values.

So why bring in an outsider to do this? An outside facilitator drives completion and verifies that necessary improvements don’t land on the back burner. What’s more, Sutton is able to evaluate your organization from an objective, outside perspective and leverage the strengths of each individual member of your team in the improvement process.

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Mentoring & Knowledge Sharing

 CASE STUDY

Learning and knowledge sharing is the thread that runs throughout all Sutton services.  As a team, we believe not only in doing the work, but also in sharing the knowledge and insights that will make the work continue to be valuable to your organization in the future. 

Workshop

We work to remain on the forefront of business best practices, utilizing tools and methods such as Lean and Agile.  We use our learnings to provide focused, interactive workshops, mentoring, coaching, and peer-learning forums to raise your business professionals and teams to new levels of performance and effectiveness. 

For information, e-mailSutton_Enterprises